Troubleshooting Buzzy AI
Getting stuck with Buzzy AI? Your answer might be here.
Last updated
Getting stuck with Buzzy AI? Your answer might be here.
Last updated
Check Your Logged-in Email: If you're logged into the Buzzy workspace at Buzzy Workspace, click the profile icon in the top-right corner to verify which email address you're using. After successfully completing your payment through Stripe, you'll be prompted to fill out a form. This form will ask for your Stripe, Buzzy, and (if applicable) Figma email addresses. It's important to ensure these emails match, as Buzzy uses them to confirm your subscription.
Refreshing Your Trial: After starting a Buzzy trial, if the changes don't automatically update, simply refresh your browser. This should activate your trial. Please do not start another trial, as it will just create a new Buzzy account unnecessarily.
If you are still unsuccessful, please email support@buzzy.buzz and include both emails and any extra info like screenshot that can help diagnose the problems. Please include a screenshot of your Buzzy profile page.
The email address that you purchase your Buzzy AI tokens MUST match the email address of the your Buzzy account.
To confirm the email of our Buzzy account login to the Buzzy Workspace, click the profile icon (top right) and you'll see your email address.
If you need to move over your tokens from one account to another or are still having issues, please contact support@buzzy.buzz with the details and way to identify each account, like the last 4 digits of your credit card and date of transaction.
For more info about Buzzy tokens including what you get in the free trial and your subscription please see this page
If you find that Buzzy does not meet your needs, you can cancel your subscription by:
Via Buzzy Workspace: Log in to the Buzzy Workspace and click the profile icon in the top right corner. This will open your profile and account management settings, and will display a link to any currently active subscriptions (including trial subscriptions) you have. Click on the subscription link to manage or cancel it via Stripe. Note: if you cancel and the changes aren't automatically reflected in your Buzzy profile view, simply refresh your browser.
Via Stripe’s Buzzy Subscription Portal: Log in to Stripe using the same email address with which you originally purchased Buzzy via Stripe. This email may be different to the one you use when logging in to Buzzy! If you cannot remember this email, please refer to the invoice or receipt from Stripe sent you. Once logged in, follow the instructions to cancel your subscription.
Via Email: Send a cancellation request to support@buzzy.buzz from the email address you used to originally purchase Buzzy via Stripe. This email may be different to the one you use when logging in to Buzzy! Please include:
A brief explanation of why you wish to cancel
Billing information such as name, transaction ID, last 4 digits of the credit card, billing date, etc.
Your registered email address and login name
Any other information needed for identity verification or authentication
For more on cancellations and refund policy, check out this page.
When you click the "Connect to Buzzy" it should redirect you to a Figma page, that looks like
Sometimes, due to timeouts, you may need to "Allow access" twice.
If you get a blank page, it is most likely a web browser security/session issue. Please check your browser for an security warning/popup blockers and allow them to open the Buzzy and Figma page.
If the problem still persists, if you're using Chrome, please try use the default Chrome session, not one logged in as a specific user Chrome profile (usually a colored tab).
Make sure you are logged in Figma with the same email address as the one you provided in the form after your purchase.
Close the plugin, and rerun it.
In the plugin settings, disconnect from Buzzy then connect to Buzzy again.
You can check which email address you are signed in with by going to the plugin settings (cog icon).
Make sure you have a Buzzy AI license, and that the Buzzy Figma plugin has wizard mode enabled. To enable this, click on the 'sparkle' icon at top left of the plugin tabs.
To generate your app design and create your screens with Buzzy AI, you need to be in the Markup tab of the plugin. Click on the "Generate app design" to create your screens.
Make sure that:
You have successfully generated your app brief (in the Brief tab) and your data model (in the Model tab) first.
You are working in one of the Buzzy AI toolkits. If you are not using a toolkit, you will see the following error message: "Buzzy toolkit not found, cannot generate screens"
You need to work in a Buzzy AI enabled toolkit if you are using Buzzy AI to create your app. Get it at https://www.figma.com/community/file/1466412289660685275/buzzy-ai-toolkit-v2-2
Make sure you are using a standard modern browser such as Chrome, Safari, Edge or Firefox. We have had reports of issues with the Brave browser - if this applies to you, try using the 'Shields down' option to see if it's one your settings (eg disabling scripts) that might be the cause.
All Figma files created with Buzzy AI are fully editable in Figma. Buzzy AI generates apps based on a tool kit that you can modify as you wish to change the look and feel of your app.
To import your Buzzy AI app into Figma, see this guide.
For additional guidance on how to customise a Buzzy AI app, watch this video: Buzzy Figma Plugin: Editing a Buzzy AI Figma app
If you've used Buzzy AI to generate a new app via the Buzzy website or Buzzy Workspace, you can import the app into a Figma file. You can then edit and republish the app directly from Figma using the Buzzy Figma plugin.
Grab a copy of the Buzzy AI toolkit file
Follow the instructions in the toolkit file to run the Buzzy Figma plugin
Follow the instructions in the Buzzy Figma plugin to connect your Figma and Buzzy accounts
Use the Buzzy Figma plugin to find and import your app into Figma
See this guide for detailed instructions!
You can edit your app brief in 2 ways, from the Brief tab.
You can edit the brief manually by clicking on the Edit app brief button. You’ll then be able to add/edit/remove specific words or phrases from the brief. This is generally a good approach when you need to refine a few things and add small details to your brief.
You can ask the AI to change the brief based on a new prompt. Simply write a new prompt in the chat window that outlines the changes you want to make. This is generally a good approach if you want to make significant or numerous changes to the brief.
Depending on which step of the app creation process you’re at, you might need to rerun some AI functions. If you have only created your app brief, you can edit the brief without any concerns. If you have already generated a data model, you will need to generate an updated version of it by clicking the Regenerate data model button, once your new brief is completed. If you have already created your app design, you will need to regenerate the app design in the Markup tab. If you have already created some screens in Figma, you will need to clear the screens, regenerate the app design and recreate the screens.
Editing the data model works the same way as editing the brief. You can manually edit each data field by clicking on it or you can write a new prompt for the AI to do it for you. If you make changes to the data model, you will need to regenerate the app design and recreate the screens in Figma.
All failures related to the AI assistant feature could be caused by any of the following:
Timeout
Token limit exceeded in the prompt
Token rate limit exceeded in request
OpenAI servers experiencing delays or failures
If you come across any of these issues, a general recommendation is to ensure that your input is not overly lengthy and give it another attempt.
Error interpreting prompt
Something went wrong with your prompt. If you are using your own API key, this can mean that the key you have inputed is not enabled with GPT-4.
Error updating app brief Error generating app brief
Something went wrong when you tried to create or edit your app brief.
Try a shorter prompt. Run the action again.
Error updating data model Error generating data model
Something went wrong when you tried to create or edit your data model.
Try a shorter prompt. Run the action again.
Error asking question on app brief Error asking question on data model
Your question could not be answered to by the AI assistant.
Buzzy AI is specifically designed to assist you in creating apps, which means its capabilities are focused on providing app development support. It will not be able to engage in conversations unrelated to this particular domain.
Error generating screen theme bundle. Error generating data theme bundle for table: [table.name]
Something went wrong when you tried to generate your app design.
Run the action again. Relaunch the plugin.
Screen creation timed out
The Figma plugin took too long to create the app screens. This may be due to your machine running slowly or Figma experiencing delays or failures.
Run the action again. Reload Figma.
Screen clear timed out
The Figma plugin took too long to clear screens from the canvas. This may be due to your machine running slowly or Figma experiencing delays or failures.
Run the action again. Reload Figma.
Error generating sample data
Something went wrong when you tried to generate sample data to populate your app.
Run the action again. Relaunch the plugin.
Error searching for sample images
The AI assistant failed to search for images on Unsplash. This may be due to a timeout issue or the Unsplash AI experiencing delays or failures.
Run the action again. Relaunch the plugin.
Can't find your answer here? Contact the Buzzy team for support.
Check your GPT-4 API access (see for more information).
