7. Troubleshooting

Occasionally you might run into a bug or situation where the Buzzy Workspace stops working. It may be loading a blank screen or otherwise frozen.

Step 1: Refresh the page

The first thing to try is refreshing the current page in the browser. How you do this will depend on your device and browser, but generally there will be a refresh icon or button at the top near the url bar.

The refresh button in Chrome (shown in MacOS).

Step 2: Clear your cache

If a simple refresh doesn't work, try clearing the cache. Again, how you do this will depend on your browser. Here's how to do this in some common browsers:

Safari (Desktop)

To clear the Safari cache on a Mac, go to the Develop menu and select Empty Caches, or go to Settings > Privacy > Manage Website Data and click Remove All. The "Develop" method is faster for cache only, while the "Privacy" method clears both cache and cookies for all websites.

Chrome (Desktop)

To clear the cache in Chrome, open the browser, click the three dots in the top-right corner, and select More tools > Clear browsing data. Next, choose a time range from the dropdown menu (select "All time" to delete everything) and ensure the "Cached images and files" box is checked, then click Clear data.

BONUS: Chrome also has a shortcut to do this:

Microsoft Edge

To clear the cache in Microsoft Edge, go to Settings and more (...) > Settings > Privacy, search, and services, then select Clear browsing data and choose the types of data and time range you want to delete before clicking Clear now.Alternatively, you can use the keyboard shortcut Ctrl+Shift+Del or type edge://settings/clearbrowserdata in the address bar for a quicker method.

Firefox

To clear the cache in Firefox, click the menu button (three horizontal lines) in the top-right corner, go to "History," then "Clear Recent History." In the pop-up window, set the "Time range to clear" to "Everything," check the box for "Cache," and click "Clear Now".

Internet Explorer

To clear Internet Explorer's cache, open the browser, press Ctrl + Shift + Delete, uncheck "Preserve Favorites Website Data," ensure "Temporary Internet Files and website files" and "Cookies and website data" are selected, and then click Delete. Close and reopen Internet Explorer for the changes to take effect. (Also, why are you still using this?!)